In the competitive and compliance-heavy Australian solar market, EPC firms (Engineering, Procurement, and Construction) face daily friction between speed and precision. Layouts must be accurate. Quotes must align with real-world conditions. Site imagery must be current. Yet many EPCs are still trapped in fragmented workflows, relying on outdated tools, disjointed CRMs, and error-prone handovers.

The result? Rework, compliance headaches, and post-installation complaints.

According to the Clean Energy Council, inaccurate system design is one of the leading causes of post-install issues, driving customer dissatisfaction and increasing risk exposure for solar retailers and EPCs. That’s why smart EPCs are rethinking their tech stack, prioritizing platforms that merge CRM, design, and risk management into one seamless system.

But Solar CRM like Eclipse360, built for Australian EPC workflows, it’s more than design software. It’s a risk filter, accuracy engine, and confidence booster, rolled into one.

The EPC Reality: Why Generic CRM Doesn’t Cut It

Australian EPC workflows are intricate and fast-moving:

Lead → Site Visit → Design → Quote → Proposal -> Approval → Installation → Post-Install QA

Now ask yourself: how much of that journey lives in disconnected tools or email threads?

Generic CRMs aren’t made for solar. They’re not built to handle multiple tilt angles, rooftop constraints, or real-time aerial updates. Worse still, they often force you into rigid workflows that don’t map to your actual process. That’s a silent cost, one that accumulates in lost time, design errors, and avoidable risk.

Every extra click is a risk. Every workaround is a design flaw.

To thrive in today’s regulatory environment, your platform must do more than manage contacts, it must mirror your operational flow and reduce downstream liabilities.

Eclipse360: The CRM-Integrated Design System Built for Australian EPCs

Precision Layouts with Nearmap Imagery

Say goodbye to outdated satellite views or flat CAD imports. Eclipse360 integrates directly with Nearmap, delivering real-time, high-resolution aerial imagery. This means tighter layouts, better fit assessments, and no surprises post-install.

Local Tilt Optimization

Tilt angles matter. A 5° error in Melbourne isn’t the same as in Townsville. Our design engine auto-adjusts for state-specific solar irradiance, temperature trends, and roof architecture norms, ensuring every system is optimally aligned.

Adaptive, Intelligent Workflows

Whether your team prefers quote-first or design-first approaches, Eclipse360 adapts. Our CRM layer isn't bolted on; it's fused with the design logic. That means fewer handoffs, better data consistency, and workflows that actually match how your EPC operates.

Built-in intelligence guides your team, reducing guesswork, improving speed, and aligning designs with Clean Energy Council expectations.

Accuracy Isn’t a Feature. It’s Risk Management.

Why CEC Complaints Matter

The Clean Energy Council’s NETCC program (New Energy Tech Consumer Code) tracks post-installation complaints. Frequent issues like underperformance, poor layout, or misaligned system expectations are often rooted in the design phase.

Poor design = higher complaints = increased scrutiny.

Design Accuracy Cuts Complaints

Data shows that increasing layout precision reduces redress and support costs. That means better customer outcomes and faster system sign-off.

Solar Specific CRMs help EPCs:

• Avoid system overpromising (e.g. wrong tilt/azimuth assumptions)

• Minimize post-install panel shading issues

• Deliver proposals that actually match reality

Accuracy Is Your Advantage

When your CRM and design system speak the same language, and that language is tuned for the realities of Australian EPCs, you gain more than speed. You gain accuracy, reputation, and long-term profitability.

This isn’t just solar design. It’s risk management at the drawing board.